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Utility Payment Plan

Compared to last year, state officials said they’ve seen an increase in Pennsylvanians who have not been able to pay their utility bills.

In an unprecedented year such as this, there are ways that you can get help.

“There are several layers in terms of protections for consumers that families can look at who may be struggling to pay their utility bills,” said Gladys Brown Dutrieuiile, PA Public Utility Commission Chair.

Gladys Brown Dutrieuiile said the public utility commission provides enhanced protections for customers who aren’t able to pay their utility bills.

She said that protection comes under the traditional winter shutoff moratorium to income qualified households.

“Other assistance options like the utility payment plans to address past due balances, budget billing to help prevent large month to month swings in size of bills,” she said.

Last year, Dutrieuiile said utilities across the state spent about $391 million on PUC required customer service assistance programs.

“Collectively these utility programs reach over 290,000 electric customers and approximately 160,000 natural gas customers reducing monthly energy bills,” she said.

If you are in need of this assistance, you should not wait until the last minute.

Dutrieuiile said you shouldn’t wait for a past due bill or termination notice but you should call your utility company immediately.



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